No physical shipping
HaanJi is a digital software service. We do not ship any physical goods, so there are no shipping charges, couriers or delivery addresses. The service is delivered through phone line setup and online.
1. How the service is delivered
- Payment and details: after you pay the setup fee, you share your clinic details (timings, services, location, FAQs, staff contact for appointment requests) by WhatsApp, phone or email.
- Online setup: we configure HaanJi for your clinic and let you test it.
- Phone line setup: we give you the HaanJi number and guide your staff through setting call forwarding (for busy or unanswered calls) from your existing clinic number. You keep your number.
- Go-live: we confirm in writing (WhatsApp or email) the day HaanJi starts answering your calls. That is your go-live day.
- Ongoing: appointment requests are sent to your staff, and we update your clinic information whenever you ask.
2. Delivery timeline
- We aim to go live within 7 days of receiving your complete clinic details.
- Honest status: our own phone line setup (telecom and business registration) is still in progress. Until it is complete, you can use the browser demo but calls on your number cannot be answered yet. We will not start your 14-day money-back window or your monthly billing until you actually go live.
- If go-live is delayed, we keep you updated. You may cancel before go-live for a full refund of the setup fee (see our Cancellation & Refund Policy).
3. Where we deliver
We serve clinics in India, with calls answered on Indian phone numbers.
4. Delivery problems
If HaanJi stops answering, or something doesn't work as described, contact us and we will fix it as quickly as we can:
- Business: HaanJi
- Phone / WhatsApp: +91 91821 63868
- Email: mininglife7@gmail.com
- Address: NB-278, Writer Basthi, Post Office Court Road, Kothagudem, Telangana 507101
Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST (closed Sundays and national holidays).