These terms apply between HaanJi ("HaanJi", "we", "us") and the clinic or business that signs up for the HaanJi service ("you", "the clinic"). By paying for or using the service, you agree to these terms. Your written quote and receipt form part of this agreement. If they conflict with these terms, the quote and receipt apply.
1. The service
- HaanJi is an AI voice assistant that answers calls forwarded to it from your clinic's phone number. It answers the questions you have approved, takes appointment requests and passes them to your staff.
- This is a digital software service. Nothing physical is delivered. How and when the service is delivered is explained in our Service Delivery Policy.
- Go-live day is the first day your clinic's forwarded calls are answered by HaanJi, as confirmed by us to you in writing (WhatsApp or email).
2. Important limits of an AI receptionist
- HaanJi can mishear or misunderstand callers, especially on bad lines or with background noise. Your staff must confirm every appointment request before treating it as booked.
- HaanJi does not give medical advice, diagnoses or prescriptions, and it is not an emergency service. It directs emergencies to call 108 and flags them for staff.
- HaanJi only answers from the information you give us. You are responsible for keeping fees, timings and other clinic information accurate. Tell us when something changes and we will update it.
- The service depends on telecom networks and third-party providers (see our Privacy Policy). We do not promise that it will be available 100% of the time. If there is an outage we will tell you and restore service as quickly as we can.
3. Fees and payment
- Setup fee: none. HaanJi charges no setup fee.
- Monthly subscription: ₹4,000 per month, paid in advance for each monthly cycle. The first cycle starts on day 15 after go-live.
- Payment is by UPI to the ID shown on our payment page. Card and net-banking payments through Razorpay may be added later. We issue a receipt for every payment.
- We are not registered under GST at present, so no GST is charged. If this changes, we will tell you in writing before the next billing cycle.
- If a monthly payment is more than 7 days overdue, we may pause the service after telling you. Unpaid amounts do not accrue interest.
- We will give you at least 30 days' written notice before any price change for your clinic. You may cancel before the change takes effect.
4. Cancellation and refunds
Summary: there is no setup fee. You can cancel the monthly plan at any time, with effect from the next cycle. There are no partial refunds of monthly fees. The full rules are in our Cancellation & Refund Policy, which forms part of these terms.
5. Your responsibilities
- Use the service only for your own clinic and only for lawful purposes.
- Set up call forwarding on your number with your telecom operator. We will guide you through it. Any charges your operator makes for forwarding are yours to pay.
- Tell patients how their calls are handled, for example with a notice at reception or on your website. HaanJi also says at the start of each call that it is the clinic's AI assistant.
- Under India's Digital Personal Data Protection Act, 2023, you are the Data Fiduciary for your patients' personal data. HaanJi processes that data only on your behalf and on your instructions (see our Privacy Policy).
- Do not ask us to set up HaanJi to collect more data than is needed to handle calls and appointment requests.
6. Data and confidentiality
- Call audio, transcripts and appointment requests belong to your clinic. We use them only to provide the service to you. We do not sell them, use them for advertising, or use them to train AI models for other customers.
- How long we keep the data, who our service providers are, and how to export or delete the data are set out in our Privacy Policy.
- Each side keeps the other's non-public business information confidential.
7. Intellectual property
We own the HaanJi software, voice flows and website. You own your clinic's name, logo, content and patient data. You give us permission to use your clinic information only to run the service for you. We will not name you as a customer publicly without your written permission.
8. Liability
- We provide the service with reasonable skill and care. Apart from what these terms say, we do not give any other warranty to the extent the law allows.
- We are not responsible for losses caused by a misheard or missed call, an unconfirmed appointment, telecom outages, or wrong information you gave us.
- Our total liability to you for any claim is limited to the fees you paid us in the 3 months before the claim. This does not limit liability that cannot be limited under Indian law, such as liability for fraud.
9. Ending the service
- You may cancel at any time as explained in the Cancellation & Refund Policy.
- We may end the service with 30 days' written notice. If we do, we will refund any monthly fee you have paid for a period after the service ends.
- We may suspend the service immediately if it is being used unlawfully or abusively.
- When the service ends, you can ask for an export of your data. Then we delete it as described in the Privacy Policy.
10. Law and disputes
These terms are governed by the laws of India. We will first try to resolve any dispute by talking to you directly. Contact our Grievance Officer on the Contact us page. If a dispute cannot be resolved that way, the courts at Kothagudem, Telangana, India have jurisdiction.
11. Changes to these terms
We may update these terms from time to time. The "Last updated" date above shows the current version. For existing clinics, we will give 30 days' notice of material changes by WhatsApp or email.
12. Contact
- Business: HaanJi
- Phone / WhatsApp: +91 91821 63868
- Email: mininglife7@gmail.com
- Address: NB-278, Writer Basthi, Post Office Court Road, Kothagudem, Telangana 507101